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THE MOST COMMON QUESTIONS
What do I do if my items arrive damaged?If you discover damage to the package, you must immediately notify the post office or other carrier and make a complaint. Do not collect a damage package. If you do not discover the damage until you opened the package and the damage is of a nature that it can be attributed to the handling of the post office or the delivery company, you should contact them and make a complaint. If a possible dispute with the post office or the delivery company cannot be resolved, please contact me and we will get it resolved.
What are the different sizes of the lampshades?Not all shades are available in all sizes, please check on each product page. Available sizes are: Small 20cm diameter, 19cm high Medium 30cm diameter, 22cm high Large 40cm diameter, 25cm high Custom sizes eg. 60cm diameter are available for some prints. Please get in touch for more details. www.ulrikajarl.com
When will my item arrive?UK deliveries are sent by Royal Mail and will usually arrive within 2 days after date of confirmation. For Europe and International delivery please allow 5-7 business days.
How long do I have to return my item?Unused products can be returned within 14 days of the date you received them. Products must be returned unused and undamaged with labels attached (where applicable) Refunds of returned undamaged items will be made within 14 days. Please note that returns of sale, second items or cut fabric can not be made. Please note that products that are made to order are non-refundable. Please write your contact details and the reason for your return clearly and enclose with your returned items. Please note that you will be fully responsible for the cost of returning the goods.
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